M-TECHS Inc. has been servicing large format printers and plotters for quite some time. We repair from the very old to the current models. We've run into about every scenario possible including non certified technicians who work on smaller printers and tried to repair a large format printer but made things much worse and expensive for the customer. It's ridiculous what some other service companies charge and get away with.
1038 E. Bastanchury Rd. #298, Fullerton, CA 92835
We provide on-site MFG warranty service at no charge to our customers. Non-warranty calls are billed at $125 p/h. Our service response time is prompt due to our significant inventory of parts. Over the many years of servicing and selling HP Designjet's our experience has allowed us to create repair techniques and cleaning routines at a fraction of the time of other service providers. We charge only for the parts that fix the problem.
Our free technical support is limited to about 10 minutes for non-warranty phone calls. We solve most common problems within the 10 minutes. If more time is required we charge $50 per half hour. A half hour is our minimum charge for phone and or remote access to your computer.
If you are having trouble with print drivers for newer or older HP Designjet's or use a specialty program such as Gerber or other software that no one knows how to configure then we might be able to help you by remotely accessing the computer connected to the plotter and configuring the driver and software, an end user will need to be by the the plotter to provide feed back and assistance, we charge $50 per half hour for this service. 866-330-7000 x1